Support and Customer Service

Please feel free to contact our customer service!

To submit a case

Email: support@icebound.com

Phone: 0771-19 19 95

Hours: Monday–Friday, 8:00 a.m.–5:00 p.m., on weekdays excluding holidays.

If you have general questions or are interested in our products, please feel free to contact us, and we’ll connect you with the right person!

Our support is provided in collaboration with our operations partner, Nordlo Elevate.

We use TeamViewer to make troubleshooting easier.

See below for instructions on how to use Quick Support.

Click the image below to launch Quick Support on your device

On a computer:

Step

  • Click on the image/link above
  • A small program is downloaded and launched
  • Your support technician will assist you further

On a cell phone:

Step

  • If you click on the image above, you’ll automatically be taken to the correct download page.
  • Download the free TeamViewer QuickSupport app from Google Play or the Apple Store
  • Open the QuickSupport app and find your ID number
  • Give that number to your support technician
  • Your support technician will request a remote connection
  • When you accept the connection, the remote session begins

Questions and Answers

What does clear-cutting-free forestry mean?

Continuous-cover forestry on forest land with production goals means that the forest is managed so that the land is always covered with trees, without any large clear-cut areas. Icebound offers support for this in its planning product—ForestPlan

When will VIOL 3 be compatible with your products?

Icebound is a member of Biometria’s Viol 3 Integration Committee, in order to help shape the process and stay up to date on the integration interfaces with Viol 3.
The Integration Committee aims to collaborate on matters such as the approach, operation, and implementation of integrations. With Efficture, Virke has already made significant progress in its integration with Viol 3 and is well prepared for the transition from Viol 2 to Viol 3.

Icebound is an IT company that provides products and e-services that digitize our customers’ businesses and make them more sustainable. We specialize in Geographic Information Systems (GIS) and digital mapping.

Drawing on our many years of experience and our innovative team, we help customers in the basic industries—primarily the forestry sector—in Sweden and internationally to operate efficiently and make the right decisions.

Icebound is part of the Addnode Group (listed on Nasdaq Stockholm). For more information, visit: www.addnodegroup.com

\Icebound AB has been certified under FR2000 since its founding in 2024. Read more!

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Phone

+46 771 19 19 95

Email

info@icebound.com

Address

28C Storgatan, 921 31, Lycksele

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